We've introduced plastic bottles because there are many places where glass can't go. To read more about how we have made some of our packaging decisions, read this article
(PDF format) from The Washington Post.
Our PET bottles are fully recyclable (PETE 1), Phthalates free, don't leach, and require less energy to produce and ship. Additionally, they are not made with the chemical Bisphenol A (BPA). The same is true for our Honest Kids' drink pouches.
ABOUT THOSE NEW PET BOTTLES ...
We recently switched to a thinner bottle, one which is 22% lighter. This saves us money and saves the world resources. The only problem is that the thinner bottle had the risk of getting dented. In fact, this was a real problem that forced us to redesign the bottle. To help keep its shape, the inside must be under pressure. When the bottle is filled with hot tea, the liquid expands and the plug on the bottom pops out. (If you squeeze real hard, you can make this happen.) Then as the tea cools, the plug pops back in and creates the pressure on the inside that prevents the bottles from being damaged. The thinner plastic means we needed more pressure and hence the bigger plug. There really is 16.9 oz. inside and we aren't trying to pull a fast one. But we can see how you could get confused or could think that we are trying to be deceptive. We clearly need to do a better job explaining why the bottle has this design. In the next label run we plan to say something to explain this to our customers. We hope that makes you feel that you can still trust us and will stick with us.